Livestream monetization strategies, or what we can learn from Inter Miami CF

How we monetize fandom in an increasingly online world is a question that doesn’t just exist in music, but also in sports. As such we can learn from each other. Brand new American football club Inter Miami just launched a video strategy that is all about engagement. Let’s see what they’re doing, how they do it, and what it means for those monetization strategies. But first

Some background into US sports on TV

In the US, sports on TV is having a hard time of it. Its ratings having been decreasing for years with a hard slump during the pandemic. Taking the Major League Baseball as a quick example this is what that decline looks like:

Taken from sportsnaut

There are some signs that viewership for sports in the US will stabilize and, as The Hollywood Reporter recently reported, TV networks on the one hand have too much money – roughly $140 billion – invested in sports over the course of the next 10 years. On the other hand, shrinking overall TV subscribers may make sports’ appointment viewing even more valuable. At the same time, shifting audiences will require changes in how live sports will be offered. There are already some examples that try to incorporate other franchises, such as Star Wars or Marvel, into the live broadcast. But other experiments are more interesting to analyse from a music perspective.

The Inter Miami case

A totally new football club dreamed up by David Beckham, perhaps it’s not strange that they also think about branding like Beckham. Last week, the club released an app, which they dub ‘an immersive fan video engagement experience.

What fans get

  • Watch Party, viewing with up to 8 people
  • Live chat, with co-viewers
  • Real-time stats, directly on screen
  • Social engagement, focuses on being to share and like while staying with the live video of the game

Many of these elements resemble things that already exist in other live video spaces such as games like Fortnite, streaming services like Twitch, and SVOD services like Disney+. While I’m most excited about the watch party integration, it’s actually the combination of elements that music should look at when it comes to livestreaming, the total package that will help fuel a collective watching experience. This type of live and simulaneous watching is also YouTube‘s number one highlight from their recent Culture and Trends Report.

Inter Miami partnered with a company called StreamLayer on the app. Just last summer, they raised $4 million and their unique selling point is that they create overlays on any video stream. Their first focus is on mobile, because “the proclivity on mobile to interact is just dramatically higher,” as Head of Product Strategy Tim Ganschow told Forbes. The next step will focus on connected, or smart, TVs, which is also an exciting space for music.

Monetization strategies

Interaction and engagement are the key elements of this new football viewing experience. Those are two elements that musicians on Twitch or StageIt, for example, have also learned to utilize and control. However, the watch party element is something that can come in and make a big change for music livestreaming, especially when it comes to monetization. There could be, for example, ‘normal’ tickets, but also ‘watch-party’ tickets that allow you to set up a room with up to 8 friends. This wouldn’t be too dissimilar to group tickets for festivals.

Besides thinking about bringing in extra revenues through a variety of tickets, there are many more possibilities. Overlays present opportunities to show sponsors in a livestream without the need to cut out the live video. Or, it’s possible to do direct merch calls directly related to what’s happening in the livestream. Of course, the livestream itself would need to be unique and different to create interesting moments to print on a t-shirt or mint into an NFT and, most importantly, to warrant interest from fans.

In sum

We need to keep thinking about new ways to create more interactive and engaging livestreams. One way to do so is to look at what others do and develop. Just like StreamLayer looked at Twitch and tried to bring more engagement into sports livestreaming, so musicians, managers, labels, venues, and platforms can look at Inter Miami’s app and copy the watch party. Moreover, these types of developments will continue to give livestreaming a differentiating edge against in-person concerts. Novel ways to connect, interact and engage with fellow fans will be one way to keep people at home with their screen instead of in a venue or at a festival.

A music service based on zero-knowledge proofs

When a technology is new, it allows us to imagine all kinds of utopias. It also means we often don’t quite understand it yet. While I try to explain a little how zero-knowledge proofs work, I’ll also compose a utopia that will make even the most ardent Equitable Remuneration supporter come running for this utopian door.

Zero-knowledge, the shortest history

Zero-knowledge protocols are techniques that we can use to verify a message, ownership, data, etc. without revealing any residual data outside of that verification. In other words, one person, or computing system, convinces another person, or computing system, that what they say, or transmit, is true. One entity convinces another entity instead of sharing actual data in what can almost be thought of as a game. Take the Ali Baba and the cave explanation which showcases how the Prover can prove without revealing the secret and the verifier can trust through a simulation by prior agreement. The ‘zero-knowledge’ stems from the part where the secret isn’t revealed but the verification takes place nonetheless. Or take the ‘hats’ solution, which helps to explain how each question that has a yes/no answer can be brought back to a ‘graph three-coloring’ problem.

Each connector never attached to the same color on both ends
The solution is a secret
The verifier randomly selects one connector in each round of the game

This example comes from cryptographer Matthew Green who, in 2014, wrote a non-mathematical explanation of zero-knowledge proofs. In the end, the ‘game’ has to be played until the verifier is satisfied that the prover isn’t lying, or actually has the knowledge they claim to have. You can play around with this as the verifier in this interactive demonstration.

Privacy

If we think about our personal data and how it’s shared on the internet this can begin to have real-world impact. Instead of actually entering your password somewhere you prove you can enter without revealing information. This is where zero-knowledge protocols first played out. Instead of typing a combination of letters, numbers and symbols, you convince the other that you know the password without typing it. This sounds abstract, so let’s try to make it less abstract. Zero-knowledge protocols are cryptographic and we can turn to a paper called Applied Kid Cryptography, from 1999. In it, the authors take two kids playing Where’s Waldo where one, Alice, sees Waldo before Bob, the other. Alice then has to prove to Bob that she knows where Waldo is without showing him where he actually is. Their solution is to take a big piece of cardboard, much larger than the board, and to let Alice cut out where Waldo is when it covers the page. Then, Alice lets Bob look and he sees Waldo, but nothing else of the drawing. The secret of where Waldo is on the picture isn’t given, but Alice does show Waldo. In a very simplified way, this is what happens when two computers or programs ‘talk’ to each other in a zero-knowledge protocol. Anything more complicated than this example will require more than one verification to prove something to the verifier. So instead of entering a password zero-knowledge protocols simply rely on very different verification processes.

That utopian music service

There’s some real-world practices surrounding zero-knowledge protocols. Packy McCormick and Jill Carson wrote about a few applications, specifically within blockchain tech, but also for cloud infrastructure. For blockchains, zero-knowledge protocols can lead to a drastic drop in computing power for each new transaction.

“Rather than verify the whole ledger, now you can just verify the proof. That proof will never be more than the size of a few tweets, meaning it can be done by anyone — even from a cell phone at your parents’ house.”

Packy McCormick & Jill Carson

Running with this idea of just needing to verify the proof we can make the move towards my music service utopia. It starts with all music stored within the cloud and accessible for everyone. So far, not so different from any streaming service we have today. However, plays are tracked by zero-knowledge protocols and attributed to the rightsholders directly within the same verification process. There’s no need for any intermediaries, so all rightsholders are always the artists involved. They all link up directly with the cloud to provide their music and they prove they’re the creator of said music through zero-knowledge protocols. No sensitive data exchanges hands and nobody gains access to even the metadata attached to the music.

Of course, the metadata is available to the listener, yet their transaction to gain access to the music remains anonymous. Through the music service they pay directly to the artist(s) they listen to and this payment isn’t part of a subscription but represents the value the listener places on the music at that time. It is, again, a zero-knowledge protocol, that determines this value. The artist or band can set the amount they want to receive for a play or a purchase and the listener can prove they want to pay this before they gain access. Conversely, any fan who wants to join to a community around their favorite artist can gain access by proving – convincing a verifier of – any numbers of things. From direct monetary contribution to the possession of social tokens to something as simple as knowledge about the artist or band.

In other words, a music industry built upon zero-knowledge protocols can become the most direct artist-to-fan and fan-to-artist service imaginable. It has the potential to cut out everything that potentially stands between those two. No more labels, no more collective rights organizations, only interactions verified and proved to convince both fan and artist they should connect.

Would you invest in a musician or band? Towards tokenized fandoms

Catalogue sales keep dominating the news, but would anyone actually invest directly in a musician or a band? What would the return need to be to get interest for this? And, can we move beyond investing related to future streaming revenues? Perhaps towards tokenized fandoms?

It’s still Hipgnosis that dominates the market news, just recently with their annual report stating that net revenue increased by 66%. Something that MBW learned from the report was that 60.2% of the Hipgnosis catalogue consists of songs older than 10 years. There’s more to the catalogue playing field than just Hipgnosis, with Universal Music‘s acquisition of Bob Dylan’s catalogue back in December particularly eye-catching. More recently, Reservoir acquired Tommy Boy‘s catalogue of songs. All of those catalogues share the common trait of consisting mainly of songs older than 10 years. This makes sense, because those songs have all proven their value and with music’s nostalgia factor will likely hold on to their value or grow it. This is much more difficult to prove or predict for new songs, let alone with the music of artists operating in more niche genres.

Are musicians creators?

First, we need to define what we’re talking about when I say creator here. I like to follow the following definition from eMarketer which they put forward in 2019:

Creators: People or entities that develop original video content for digital properties, and who consider creating that content to be their career or livelihood.

Swap video for audio, and that’s a decent definition of any musician or band. It’s necessary anyway to stretch this creator definition. At Snapchat, for example, creators include people who create AR features.

Looking at musicians as creators, however, puts them in what I’ll call the Daniel Ek corner of needing to create regular output to satisfy the various platforms and their algorithms. This is a very (very) different mindset than the traditional music release strategy of record in studio, release single – single – album, tour, record, and start again. Instead, the creator mindset requires a strategy of audio and video with a big storytelling element that will further strengthen the bond between artist and fan.

Investing in royalties

The easy route to investing in a musician is to invest in future royalties. Quite similar to how a major fund like Hipgnosis works, it’s possible for individuals to invest based on future royalties. There’s a reason Hipgnosis and others are investing hard and growing fast: royalties seem a certain investment. Streaming revenues continue to grow and even if streaming services will be replaced by another mode of consumption, people will still want to listen to their favorite songs.

There’s myriad ways to invest in artists by buying a future share of their royalties. Examples are Songvest and Royalty Exchange, which are basically a marketplaces for trading royalties.

my screenshot

The three benefits for investing in music like this are clear from the screenshot. It’s seen as a safe bet. Moreover, it’s seen as easy investing because music as an asset operates outside of the regular marketplace and its volatility (it’s an uncorrelated asset) and it requires no effort for income generation (royalty distribution is mostly an automated process).

But it’s not just about the investor, it’s also about the fan. Other platforms focus more on fans, for example, helping their favorite musicians or bands create new music. It’s like crowdfunding with monetary benefits for the fans putting in the money. AmplifyX is one platform that allows this type of support and transition.

my screenshot

The details of the investment and the return are as follows:

deal terms Keithian offer on AmplifyX

This type of transaction resembles more regular financial structures. It works, basically, as a guaranteed return on investment. But that’s not how fandom necessarily works. For fans value can be measured in different ways.

Other models of investment and return

Fans are happy to help musicians they love achieve their dream album or global tour. Fans are also happy to help by taking out a subscription, especially if that comes with perks such as access to the artist, limited edition merch, etc. In a way that’s also investing but I would argue that these direct-to-fan monetization models are a small first step towards larger questions around ownership and collaboration. If we look at where we are in the development of the internet as a technology and its impact on our lives those same questions pop up.

Jeremiah Owyang tends to focus on that final stages of this map: modern wellbeing. But it’s interesting to see how he sees the ‘now’ era as the collaborative economy. The facilitator for pushing this economy forward is Web3.

Digital creators, musician or otherwise, have the opportunity through the tools and protocols of Web3 to not just collaborate but also to claim ownership. This is why YouTubers create their own websites to engage their superfans. This is also why locally organized raves should be DAOs.

Towards tokenized fandom?

A community doesn’t have to be big, it can be one artist and some friends or one band and 20 fans. However small or big the community, what’s important is that the model of investment becomes almost reciprocal. Hipgnosis is looking for ROI, but fans are not necessarily interested in purely monetary returns. They would, however, enjoy claiming some form of ownership over what they love. This can express itself in the form of song ownership with the benefit of future royalty revenues. It can also express itself as a form of patronage, where the fan funds the creation of the artist not for monetary reward but different rewards such as insights into the creative process. It’s when this investment becomes collaborative that value needs another revision in its definition. Tokens allow for this because they represent value but do so mainly within a community. All actions to build on that value thus strengthen the community. That’s an ideal worth investing in.

Inspiration for this piece came from this panel discussion on investing in creators.

Communities exchange value, or how no artist should care how much YouTube pays the industry

Music rights holders get paid astonishing amounts of money, but most artists cannot make a living from their art. All the major DSPs love throwing around the big numbers they pay out to ‘the industry.’ Yet, most artists cannot rely on them to put food on their plate. There are, however, many methods that allow musicians to step away from over-reliance on big tech companies or major labels. Most of them involve community, and more specifically community-building.

The big girls

So YouTube paid out $4 billion to music rights holders in 2020 and Spotify, by Music Ally’s calculations paid out more than $5 billion in the same period. In the US, in the first 6 months of 2020, the biggest streaming services together made up more than 85% of total revenues for recorded music. And during the recent DCMS hearings on the streaming economy in the UK, YouTube defended itself by stating that “record labels agree that it is possible we will become the music industry’s number one source of revenue by 2025.” That seems to be a good thing for YouTube more than anyone else as it probably means that even more than 2 billion people will be coming to the service “to experience music each month.”

A major argument that came out of those same DCMS hearings was to ‘simply’ grow the overall pie being paid out by the streaming services. BPI‘s Geoff Taylor, for example put forth that “[t]he total amount coming into the industry should be substantially higher and that would benefit everybody in the chain.” During the hearings, a counterargument surfaced, through BMG, that “the status quo gives the impression it was designed for the convenience of industry players, rather than with a view to the perceptions of artists and fans.” BMG used this point to set up their defence of user-centric payment systems. However, it also paves the way for another argument altogether, something BMG hinted at too in further evidence they presented: the importance of monetizing the artist-fan relationship more directly. And that should be done by building a community.

Focus on community

We’re not new to the idea of community as an important element in artists building out a living for themselves. Just last Tuesday Bas argued that “the one strategy that I feel almost any artist can apply is that of building a community of fans that can sustain you.” This related to DAOs and in my own article about why fans should want to buy NFTs one of the key arguments was that these tokens represent an opportunity for two-way communication between artist and fan. But there’s more to community-building than future-forward web3 technologies. What first of all needs to happen is a shift in mindset. One of the things that struck me in a recent podcast recording for The Daily Indie[in Dutch] is that so few artists actually experimented with building community during the pandemic.

Of course, Patreon, OnlyFans and their like saw fast growth during the pandemic. All the musicians who set up a subscription model or turned to monetize their livestreaming efforts did an amazing job. But for each one of those, there’s plenty others who still rely on their single-single-album release strategy. Why not flip it around? Take Dutch artist POSTIE who is social media first and recorded music second. He posts a video every Sunday and then after a while releases those songs as an album. Another way of putting this is that he doesn’t use social media to drive streams, but streaming services to drive followers.

Image by Alina Grubnyak via Unsplash

The community builders

Let me highlight two people who give some excellent advice on community building. First up is Anna Grigoryan, who writes a newsletter called Community Weekly in which she presents and explains tools to build community. My favorite advice of hers is to find your community mission. That’s where it starts. With the question of who you’re doing what you’re doing for. And then following that question with how you add value for those people. I would also add, that quickly after that, you should ask how your fans, your community, can add value for you. Anna is also very open about her own struggles in building a community around her newsletter. I find this very helpful when thinking about the communities I’m involved with for example.

This is where my next community builder comes in: Jen Lee. I came across her as the community manager from the Means of Creation fans Discord. First thing that happened when I joined the group was that I got a personal note welcoming me and encouraging me to post in a channel. She’s just been interviewed by Peter Yang and that message to me is pure strategy. In the interview Jen puts forward the following idea:

Like building a product, an online community needs to:

1. Exceed user expectations by personally welcoming new members.

2. Overcome the cold start problem by seeding the community with great content.

3. Deliver great UX by focusing the conversation on a few channels.

From these two community builders you have the starting gear to step into the studio. Whether you’ll focus on one of the subcriptions services (Patreon, OnlyFans, etc.), one of the social media (IG TikTok, etc.), the community platforms (Discord, Geneva, etc.), or turn your hand to web3 protocols (DAOs, NFTs, etc.) the basics are the same.

The Call-to-action

It’s as simple and easy as can be:

  • If you’re an artist start experimenting with community building. Do it now and be open with and towards your fans for feedback and interaction.
  • If you’re not an artist yourself, you’ll know them. Help them out by giving them these building blocks.

Together, we can make sure that the focus of the music industry starts to inch away from the shouting big numbers and boasting massive usage stats. Instead, we’ll focus on creating communities where artists and fans exchange value.

Livestream tech breaking down

We don’t hear about the livestreams that don’t go well so much. However, technology breaks down and breaks down quite often. This can happen to an artist playing a Twitch show for 50 people, but also to Glastonbury and Driift working on one of the biggest livestream events of the year.

Glastonbury’s Live at Worthy Farm event included lots of great artists and a special appearance by The Smile, the new band including Thom Yorke and Jonny Greenwood. Lots of people, who had bought tickets, couldn’t make it into the livestream. The problem was that lots of the unique ticket codes were flagged as invalid. After almost two hours the solution was to remove the paywall to the event. And since the event was live-to-tape instead of actually live, viewers were also able to rewind for example.

Even livestreaming events that received universal praise suffered their share of issues for individual viewers.

And while individual cases can be just that, an individual’s connection that is problematic, lag created by some error on a laptop or phone, etc. the technological problems are always below the surface.

It’s just too busy

The most common trope surrounding the failure of livestreaming is to do with traffic. Servers need to handle a lot of people entering a virtual door and getting their ticket verified. Two major examples come with Justin Bieber‘s New Year’s Eve livestream and Marc Anthony‘s ‘Una Noche’ livestream from 17 April. The former’s livestream overloaded because 1.2 million T-Mobile users showed up having mostly bought their tickets on the last day. The company hosting the livestream, VenewLive isn’t new to big number of visitors having been set up by a combination of HYBE, Universal, and Kiswe. But just like you have to wait at an arena sometimes, so servers can overload due to high demand. Similarly, with Una Noche, demand seemed to outstretch capacity. In a great article in Billboard, there are two stories: 1) again, lots of people bought tickets at the last moment causing server undercapacity; 2) too many people used the same codes causing the system to crash. Either way, it has led the livestream platform Maestro to change its policy and only host shows that run through their own ticketing platform.

The fix

There’s an easy answer to this problem: a cap on tickets sold. StageIt‘s Stephen White told me that they actively encourage artists and bands to put a maximum amount of tickets per show. This allows for good preparation in terms of what kind of server capacity will allow shows to run smoothly. Of course, it also creates a sense of scarcity. And, indeed, StageIt sees a more even tickets-sold ratio across the period that those tickets are on sale and less last-minute buying then reported for Bieber and Anthony.

Another option is to scale your server capacity, which means you probably have to work with one of the major cloud services such as AWS or Google Cloud. These companies have vast options available to scale server capacity. AWS has an auto-scaling functionality, while Google Cloud allows for automatic load balancing to allow for heavy, unexpected, traffic. The problem here, of course, is that this doesn’t come cheap. The more power and capacity you use, the more you pay. Whether the ticket prices will still cover this is something you want to know in advance and not be faced with last minute or even the day after.

A third option is to use an existing platform that knows how to deal with audiences at scale. Dedicated music livestreaming platforms like VenewLive, StageIt and Maestro – and their are dozens more – are great in terms of offering specific functionalities, such as integrated merch sales, and closed, ticketed, environments. Platforms like YouTube and Twitch already have so much traffic moving through them that any spike from even the largest livestreams won’t impact the overall computational capacity too significantly. They also have other advantages such as different direct payment options, suc as tipping and channel subscriptions. Of course, this is different than buying a ticket, but for artists who aren’t at the level of Marc Anthony or Billie Eilish it might make sense to drive users not to a ticket but to another method of payment. Going back to StageIt, they find that most artists get the highest return not with a set ticket price but with a pay-what-you-can model.

We won’t shake off these issues

I’m a strong believer that livestreaming is here to stay, especially if done well. By that, I mean that the experience of a livestream should be different from that of a gig in a venue. Instead of just pointing cameras at a stage, livestreams should offer viewers a unique experience that feels like it’s made just for them instead of for hundreds of people at once. To achieve this, it makes a lot of sense to use a different platform than YouTube or Twitch, to partner with a provider that makes it their business to create something bespoke. Take to Twitch for a quick and dirty livestream of you or your band in the studio, but make sure to create something with added value if you ask people to pay for a ticket.

The livestream-specific platforms may be more limited in terms of capacity and potentially have other technical limitations. However, these issues will remain as long as livestream. Best thing to do then, is to try and stay in control – as evidenced by Maestro’s reaction to the failed Marc Anthony livestream – and to prepare well. The latter probably means you want to cap your crowd so you know exactly how much server capacity you require. And, finally, let’s make sure we talk about the failures and learn from them. Not all news about livestreams has to be rosy, it’s also okay to tell the world something went wrong.